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Shipping & Return Questons
Q: “How long will my order take to arrive?"
atalist Threads items are made to order. Please allow 1–5 business days for processing before shipment.
Once shipped, delivery typically takes 5–7 business days. International orders can take longer depending on destination, customs, and carrier processing.
You will receive tracking information as soon as your order ships.
Q: “Do you offer free shipping?”
Free shipping is available on qualifying orders of $65 or more. If your order qualifies, the free-shipping option will appear during checkout.
Q: “Do you guys offer a refund or exchange?”
Fatalist Threads items are made to order, so we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery and include your order number, a description of the issue, and clear photos.
Q: “What if my order arrives damaged, defective, or incorrect?”
Contact us through the Contact page within 30 days of delivery and include your order number, a description of the problem, and clear photographs of the item and packaging. We will review the issue and provide the appropriate replacement, refund, or next step.
Q: “What if my tracking says delivered but I cannot find the package?”
Check the delivery area, mailbox, building entrance, and any location where the carrier normally leaves packages. Ask other members of your household or building, then check with the carrier or local delivery office. If the package is still missing, contact us with your order number and tracking information so we can review the next step.
Q: "Can I Change Or Cancel My Order?"
Contact us as soon as possible if you need to change or cancel your order. Because Fatalist Threads items are made to order, we cannot guarantee changes or cancellations once production has started.
Product Questions
Q: “Are your clothes unisex?”
Many of our pieces are designed for any gender, even when the original garment uses a traditional men’s cut. Femme Fatal includes silhouettes designed specifically around women’s fits. Check the fit notes and size chart on each product page before ordering.
Q: “How should I care for my order?”
Always follow the care instructions listed on the product page or garment label. To help protect printed artwork, wash the garment inside out on a gentle cycle and avoid ironing directly over the print.
Q: “Why do the color and wash look slightly different from the photos?”
Snow-washed, sun-faded, distressed, and raw-finished garments are intentionally treated to create a worn-in appearance. Small differences in color, texture, distressing, and placement are normal and make each piece slightly unique.
Q: “How can I contact Fatalist Threads?”
Use the form on our Contact page. For questions about an existing purchase, include your order number and the email address used during checkout so we can locate the order faster.